Three-way conferencing and call transfers are essential AGC functions. Some users have reported that the "Leave 3way conference" button does not properly remove the agent from a three-way call. This has been observed in specific builds, including VERSION: 2.4-325c BUILD: 110430-1924.
Inside /var/log/astguiclient/agiout.log or VICIDIAL_AGI_OUT.log :
[agc-dial] exten => _91NXXNXXXXXX,1,AGI( agc_vicidial.php,$EXTEN:1,$LEAD_ID) exten => _91NXXNXXXXXX,n,Dial(SIP/$CARRIER/$EXTEN:1,60,tT) exten => _91NXXNXXXXXX,n,Hangup() agc vicidial.php
In the VICIdial ecosystem, is the primary PHP script that serves as the Agent Control Graphical User Interface (GUI) . It is the live operational layer where call center agents spend their entire shift, managing inbound and outbound calls, updating lead information, and controlling their session status. Core Functions of agc/vicidial.php
Do not leave your VICIDIAL web server completely open to the public internet. Use tools like the VICIbox built-in firewall system to restrict access. If you employ remote agents, use a dynamic IP update script or a corporate VPN to ensure only trusted network traffic can reach the /agc/ folder. Enforce Strong Web Aliases Three-way conferencing and call transfers are essential AGC
If possible, host the web server on the same local network as the agents to reduce network hops.
agc_vicidial.php Purpose: Acts as a bridge between the Vicidial AutoDialer engine and an external AGC (Adaptive Content Generator) server or custom carrier logic. Typical Use Cases: Inside /var/log/astguiclient/agiout
The agent enters their unique system user ID and password.
If your agents report that the screen is "white" or "stuck," look into these common culprits:
is misconfigured, it can lead to "Lagged Pauses" and frustrated agents, proving that even in high-tech call centers, the smallest line of code carries the weight of the entire operation. of this script or see a troubleshooting guide for common login errors? VICIdial for