Treat it as a license re-application. You do not need a new license file. Simply install ServiceDesk Plus on the new server, stop the service, copy your existing AdventNetLicense.xml , petinfo.dat , and product.dat files from the old server's \lib folder to the new server's \lib folder, and then start the service.
Applying a new license XML file is a straightforward process that can be completed directly through the ServiceDesk Plus web console without restarting the application server. Step-by-Step Instructions:
For further assistance or to obtain a new license file, you can contact the ManageEngine Sales Team or visit the ManageEngine PitStop Community Are you currently facing a specific error message or looking to your license to a new server? manageengine servicedesk plus license xml
Navigate to: C:\ManageEngine\ServiceDesk\server\default\conf\ (Windows default) or /opt/ManageEngine/ServiceDesk/server/default/conf/ (Linux default).
If you want to look into optimizing your current help desk setup, let me know: Treat it as a license re-application
ManageEngine ServiceDesk Plus uses an as its license key to activate full features after a trial or upon renewal. This file contains critical user information and license details required to validate the software. Applying the License XML
In ManageEngine ServiceDesk Plus, you typically navigate to and upload this XML file to activate or upgrade your instance. Applying a new license XML file is a
This usually occurs if the XML file was corrupted during download, modified manually, or if you are trying to apply a license meant for a different product version or build.
: The renewal deadline for subscriptions or annual maintenance. How to Apply or Update Your License XML
: The subscription term or evaluation period has ended.