[DATABASE] DataSource=C:\TecDoc\Data\TecDoc.mdb ServerType=Local Language=EN [NETWORK] LicenseServer=192.168.1.100
Verify that database drivers (ODBC or JDBC links) specified in the configuration file match the system architecture (32-bit vs. 64-bit). 3. Audit Directory Access Permissions
If you have tried these steps and the system still refuses to load, look into your system's error logs ( error.log for web servers or Windows Event Viewer) to pinpoint the exact file line or network port that is failing.
This message halts operations. Without loading the core data, the catalog becomes an empty shell. For a busy garage, this translates directly into lost revenue and frustrated customers.
For cloud-based or hybrid TecDoc integrations, data loading fails when the authentication token becomes invalid.
For users on Windows 10 and Windows 11, the most effective solution reported by the TecDoc community involves removing a specific Windows Update:
In a default installation, the XML structure should look like this:
Troubleshooting "TecDoc Loading Data Failed: Check the Configuration File"
: C:\Program Files (x86)\TecDoc\ or similar.
The operating system or web server lacks read/write access to the configuration file or the database folder.